Schnap Ltd is a social media company dedicated to creating local online communities. In order to do so we have to capture a small amount of personal data while you use the app to enable us to provide this services we offer. We do not capture more than is necessary to provide the services we provide to you and will not sell your data to third parties. We capture the following information:
1.1 We are committed to safeguarding the privacy of our mobile app users.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our mobile app users; in other words, where we determine the purposes and means of the processing of that personal data.
1.3 In this policy, "we", "us" and "our" refer to Schnap Ltd.
2. How we use your personal data
In this Section 2 we have set out
(a) the general categories of personal data that we may process;
(b) the purposes for which we may process personal data; and
(c) the legal bases of the processing.
2.1 We may process your mobile app user account data ("account data"). The account data may include your name and email address. The account data may be processed for the purposes of operating our mobile app, providing our services, ensuring the security of our mobile app and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent
2.2 We may process your information included in your personal profile on our mobile app ("profile data"). The profile data may include your name, email address and date of birth. The profile data may be processed to ensure you meet the age criteria for the app. The legal basis for this processing is our legitimate interests, namely ensuring users comply with the age criteria for the app.
2.3 We may process information that you post for publication on our mobile app or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our mobile app and services. The legal basis for this processing is consent.
2.4 We may process information contained in or relating to any communication that you send to us ("communication data"). The communication data may include the communication content and metadata associated with the communication. The communication data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely communications with our mobile app visitors and service users and the proper administration of our mobile app and business.
2.5 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.6 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
2.7 Please do not supply any other person's personal data to us, unless we prompt you to do so.
3. Providing your personal data to others
3.1 We may disclose your personal data to our suppliers or subcontractors insofar as reasonably necessary for the operation of the mobile app, namely the storage and retrieval of data from our databases and file storage areas.
3.2 In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4. International transfers of your personal data
4.1 In this Section 4, we provide information about the circumstances in which your personal data may be transferred to other countries.
4.2 You acknowledge that personal data that you submit for publication through our mobile app may be available, via the mobile app, around the world. We cannot prevent the use (or misuse) of such personal data by others.
5. Retaining and deleting personal data
5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.3 We will retain your personal data as follows:
(a) account data will be retained for a minimum period of one month following the date of closure of the relevant account, and for a maximum period of 12 months following that date;
(b) profile data will be retained for a minimum period of one month following the date of closure of the relevant account, and for a maximum period of 12 months following that date;
(c) publication data will be retained for a minimum period of 60 days following the date when the relevant publication is published on our mobile app or through our services, and for a maximum period of 90 days following that date; and
(d) communication data will be retained for a minimum period of 12 months following the date of the communication in question, and for a maximum period of 5 years following that date
5.5 Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
6. Your rights
6.1 In this Section 6, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
6.2 Your principal rights under data protection law are:
(a) the right to access - you can ask for copies of your personal data;
(b) the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
(c) the right to erasure - you can ask us to erase your personal data;
(d) the right to restrict processing - you can ask use to restrict the processing of your personal data;
(e) the right to object to processing - you can object to the processing of your personal data;
(f) the right to data portability - you can ask that we transfer your personal data to another organisation or to you;
(g) the right to complain to a supervisory authority - you can complain about our processing of your personal data; and
(h) the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
6.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
6.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
6.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
6.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
6.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
6.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
6.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
6.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
6.11 If you consider that our processing of your personal data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
6.12 To the extent that the legal basis for our processing of your personal data is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
6.13 You may exercise any of your rights in relation to your personal data by written notice to us via the email address available on our website, www.schnap.co.uk.
7. Third party websites
7.1 Our mobile app includes hyperlinks to, and details of, third party websites.
7.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
8. Personal data of children
8.1 Our mobile app and services are targeted at persons aged 18 and over.
8.2 If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
9 Sponsored links, affiliate tracking & commissions
9.2 Clicking on any advert may cause your actions to be tracked by using a cookie saved to your device. Your actions are usually recorded as a referral from our app by this cookie. In most cases we earn a very small commission from the advertiser or advertising partner, at no cost to you, whether you make a purchase from them or not.
9.3 We use advertising partners in these ways to help generate an income from the app, which allows us to continue our work and provide you with the best overall experience.
9.4 If you have any concerns about this, we suggest you do not click on any adverts found throughout the app.
10.1 Our application will send you notifications. We do not track responses to notifications, and they are only used for three purposes
(a) To alert you of direct messages sent to you by other users. You can unsubscribe from this using the mute button found in all Schnap spaces
(b) To update you on conversations occurring within the Schnap space you are located within. You can unsubscribe from this using the mute button found in all Schnap spaces
(c) To remind you to use the app. This will be kept as low as reasonably possible. You can unsubscribe from this by not allowing notifications for the app by using the notification settings of your phone
10.2 Any notification messages we send are in accordance with the GDPR . You can withdraw your consent to these notifications very simply, as described in the list above.
11 Internet cookies
11.3 Cookies that we use are described on our hosting partners’ website, Webflow.
9. Our details
9.1 The mobile app and website is owned and operated by Schnap Ltd.
9.2 We are registered in England and Wales under registration number 12217005, and our registered office is at Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX.
9.3 You can contact us:
(a) by email, using the email address published on our website.
1.1 These terms and conditions shall govern your use of our mobile app.
1.2 By using our mobile app, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our mobile app.
1.3 If you register with our mobile app, submit any material to our mobile app or use any of our mobile app services, we will ask you to expressly agree to these terms and conditions.
1.4 You must be at least 18 years of age to use our mobile app; by using our mobile app or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
2. Copyright notice
2.1 Copyright (c) 2019 Schnap Ltd.
2.2 Subject to the express provisions of these terms and conditions:
(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our mobile app and the material on our mobile app; and
(b) all the copyright and other intellectual property rights in our mobile app and the material on our mobile app are reserved.
3. Permission to use mobile app
3.1 You may:
(a) use the mobile app to engage in group and direct chats, including uploading digital media;
(b) download images from our mobile app, however you must respect the privacy of the person uploading the images;
(c) print images from our mobile app for your own personal and non-commercial use; and
(d) stream audio and video files from our mobile app,
subject to the other provisions of these terms and conditions.
3.2 Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our mobile app or save any such material to your computer or device.
3.3 You may only use our mobile app for your own personal purposes; you must not use our mobile app for any other purposes.
3.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our mobile app.
3.5 Unless you own or control the relevant rights in the material, you must not:
(a) republish material from our mobile app (including republication on another mobile app);
(b) sell, rent or sub-license material from our mobile app;
(c) exploit material from our mobile app for a commercial purpose; or
(d) redistribute material from our mobile app.
3.6 We reserve the right to suspend or restrict access to our mobile app, to areas of our mobile app and/or to functionality upon our mobile app. We may, for example, suspend access to the mobile app during server maintenance or when we update the mobile app. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the mobile app.
4. Misuse of mobile app
4.1 You must not:
(a) use our mobile app in any way or take any action that causes, or may cause, damage to the mobile app or impairment of the performance, availability, accessibility, integrity or security of the mobile app;
(b) use our mobile app in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) hack or otherwise tamper with our mobile app;
(d) probe, scan or test the vulnerability of our mobile app without our permission;
(e) circumvent any authentication or security systems or processes on or relating to our mobile app;
(f) use our mobile app to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(g) impose an unreasonably large load on our mobile app resources (including bandwidth, storage capacity and processing capacity);
(h) decrypt or decipher any communications sent by or to our mobile app without our permission;
(i) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our mobile app without our express written consent;
(j) access or otherwise interact with our mobile app using any robot, spider or other automated means;
(k) use data collected from our mobile app for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing); or
(l) do anything that interferes with the normal use of our mobile app.
4.2 You must not use data collected from our mobile app to contact individuals, companies or other persons or entities outside of the app itself.
4.3 You must ensure that all the information you supply to us through our mobile app, or in relation to our mobile app, is true, accurate, current, complete and non-misleading.
5. Registration and accounts
5.1 You may register for an account with our mobile app by completing and submitting the account registration form on our mobile app.
5.2 You must not allow any other person to use your account to access the mobile app.
5.3 You must notify us in writing immediately if you become aware of any unauthorised use of your account.
5.4 You must not use any other person's account to access the mobile app.
6. User login details
6.1 If you register for an account with our mobile app, you will be asked to choose a user ID and password.
6.2 Your user ID must not be liable to mislead and must comply with the content rules set out in Section 13; you must not use your account or user ID for or in connection with the impersonation of any person.
6.3 You must keep your password confidential.
6.4 You must notify us in writing immediately via email using the email address on our website if you become aware of any disclosure of your password
6.5 You are responsible for any activity on our mobile app arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.
7. Cancellation and suspension of account
7.1 We may:
(a) suspend your account; and/or
(b) close your account,
at any time in our sole discretion with or without notice to you.
7.2 You may close your account on our mobile app via the settings page on the mobile app.
8. Social networking
8.1 Registered users will have access to such additional features on our mobile app as we may from time to time determine, which may include:
(a) facilities to complete a personal profile on the mobile app;
(b) facilities to create Schnap spaces;
(c) the facility to send private messages via the mobile app to particular individuals registered on the mobile app; and
(d) the facility to post and publish text and media on the mobile app.
8.2 You acknowledge that we cannot be held responsible for the behaviour of our users, either on or off the mobile app, and we cannot guarantee that any information provided by a user is true, accurate, complete, current and not misleading; and subject to Section 14.1 you will not hold us liable in respect of any loss or damage arising out of any user behaviour or user information.
8.3 You agree to the publication of posts relating to you, by others, on our mobile app; you acknowledge that such posts may be critical or defamatory or otherwise unlawful; and, subject to Section 14.1, you agree that you will not hold us liable in respect of any such posts, irrespective of whether we are aware or ought to have been aware of such posts.
9. Personal profiles
9.1 All information that you supply as part of a personal profile on the mobile app must be true, accurate, current, complete and non-misleading.
9.2 You must keep your personal profile on our mobile app up to date.
9.3 Personal profile information must also comply with the provisions of Section 4 and Section 11.
10. Our rights to use your content
10.1 In these terms and conditions, "your content" means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our mobile app for storage or publication on, processing by, or transmission via, our mobile app.
10.2 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.
10.3 You grant to us the right to sub-license the rights licensed under Section 10.2.
10.4 You grant to us the right to bring an action for infringement of the rights licensed under Section 10.2.
10.5 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
10.6 You may edit your content to the extent permitted using the editing functionality made available on our mobile app.
10.7 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.
11. Rules about your content
11.1 You warrant and represent that your content will comply with these terms and conditions.
11.2 Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
11.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not:
(a) be libellous or maliciously false;
(b) be obscene or indecent;
(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off or other intellectual property right;
(d) infringe any right of confidence, right of privacy or right under data protection legislation;
(e) constitute negligent advice or contain any negligent statement;
(f) constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;
(g) be in contempt of any court or in breach of any court order;
(h) be in breach of racial or religious hatred or discrimination legislation;
(i) be in breach of official secrets legislation;
(j) be in breach of any contractual obligation owed to any person;
(k) depict violence in an explicit, graphic or gratuitous manner;
(l) be pornographic;
(m) consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
(n) constitute spam;
(o) be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
(p) cause annoyance, inconvenience or needless anxiety to any person.
11.4 Your content must be appropriate, civil and tasteful, and accord with generally accepted standards of etiquette and behaviour on the internet.
11.5 You must not use our mobile app to link to any website or web page consisting of or containing material that would, were it posted on our mobile app, breach the provisions of these terms and conditions.
11.6 You must not submit to our mobile app any material that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
12. Report abuse
12.1 If you learn of any unlawful material or activity on our mobile app, or any material or activity that breaches these terms and conditions, please let us know by email using the email address on our website or using our abuse reporting facility.
13. Limited warranties
13.1 We do not warrant or represent:
(a) the completeness or accuracy of the information published on our mobile app;
(b) that the material on the mobile app is up to date;
(c) that the mobile app will operate without fault; or
(d) that the mobile app or any service on the mobile app will remain available.
13.2 We reserve the right to discontinue or alter any or all of our mobile app services, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any mobile app services.
13.3 To the maximum extent permitted by applicable law and subject to Section 14.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our mobile app and the use of our mobile app.
14. Limitations and exclusions of liability
14.1 Nothing in these terms and conditions will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law.
14.2 The limitations and exclusions of liability set out in this Section 14 and elsewhere in these terms and conditions:
(a) are subject to Section 14.1; and
(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
14.3 To the extent that our mobile app and the information and services on our mobile app are provided free of charge, we will not be liable for any loss or damage of any nature.
14.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
14.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
14.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.
14.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.
14.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the mobile app or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
15.1 You hereby indemnify us, and undertake to keep us indemnified, against any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of your use of our mobile app or any breach by you of any provision of these terms and conditions.
16. Breaches of these terms and conditions
16.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
(a) send you one or more formal warnings;
(b) temporarily suspend your access to our mobile app;
(c) permanently prohibit you from accessing our mobile app; and/or
(d) suspend or delete your account on our mobile app.
16.2 Where we suspend or prohibit or block your access to our mobile app, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).
17. Third party websites
17.1 Our mobile app includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations.
17.2 We have no control over third party websites and their contents, and subject to Section 14.1 we accept no responsibility for them or for any loss or damage that may arise from your use of them.
18. Trade marks
18.1 The phrase “Local. Social.”, our logos and our other registered and unregistered trade marks are trade marks belonging to us; we give no permission for the use of these trade marks, and such use may constitute an infringement of our rights.
18.2 The third party registered and unregistered trade marks or service marks on our mobile app are the property of their respective owners and, unless stated otherwise in these terms and conditions, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.
19.1 From time to time we may run competitions, free prize draws and/or other promotions on our mobile app.
19.2 Competitions will be subject to separate terms and conditions (which we will make available to you as appropriate).
20.1 We may revise these terms and conditions from time to time.
20.2 The revised terms and conditions shall apply to the use of our mobile app from the date of publication of the revised terms and conditions on the mobile app, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.
21.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
21.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
22.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
22.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
23. Third party rights
23.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
23.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.
24. Entire agreement
25. Law and jurisdiction
25.1 These terms and conditions shall be governed by and construed in accordance with English law.
25.2 Any disputes relating to these terms and conditions shall be subject to the non-exclusive jurisdiction of the courts of England.
26. Statutory and regulatory disclosures
26.1 Our VAT number is 342 288 890
27. Our details
27.1 This mobile app is owned and operated by Schnap Ltd.
27.2 We are registered in England and Wales under registration number 12217005, and our registered office is at Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX.
27.3 You can contact us:
(a) by email, using the email address published on our website.